The CQC report states that people living here had said:
“The Manager is approachable and supportive” and they were complimentary about the standard of care.
“You cannot fault the staff here, they are superb. I find them very attentive and helpful and I do feel safe living here. The staff know who’s coming and going”.
“The staff are very helpful. I have diabetes and they are aware of this by providing me with a healthy diet. I am very happy here. I have made many friends since I moved here. The food is top notch and there is plenty of choice. The Manager will speak to my daughter and keep her informed if I am feeling unwell. We have our hair salon here. I can use it whenever I like.”
“The staff are passionate about providing quality care.”
“The Management team are superb here, they are very warm and welcoming. You can always speak to the Manger or staff if you have any problems and they will deal with them and the Manager is friendly and so are the staff.”
The recent CQC report states: “People told us that they were happy living at Sandiway Manor and they felt that the staff understood their care needs”.
People commented “I like my bedroom”, “the staff are very pleasant”, “I feel safe here” and “the staff are kind and helpful.”
Relatives commented “I visited with my relative prior to admission and we were shown around the home” and “I have no complaints.”
However, they also highlighted some shortcomings which we have responded to immediately. These are:
The recent CQC Report stated that staff at Trepassey treated residents kindly and it was clear the staff knew the residents well, that everyone looked relaxed and comfortable and that staff had the skills and knowledge to care for the residents. Residents stated they had no worries or concerns.
However, the Report also highlighted some shortcomings, which have been responded to immediately. These are:
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